By placing an order, you have confirmed that you have read, understood and accepted these following policies.

We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.

Due to all our products are made-to-order so we typically do not accept returns or exchange due to user error such as incorrect selection of sizes, designs, colors, etc.

Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the 20% difference between advertised images and the actual item you received.

Returns

We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item) within 30 days from the date of receipt for the most items

Item(s) must be returned together with proof of purchase.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via sale@petoutline.com for more information. 

Product can be only returned without shipping fees and restocking fees if this happens when the product is incorrect, damaged by the carrier, or defective in another way.

Refunds

Our policy lasts 30 days from the date that you receive your product from us. If 30 days have gone by since the delivery of your purchase, we can't offer you a refund or exchange, unfortunately.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time (5 business days) before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sale@petoutline.com

Exchanges (if applicable)
We only replace items if they are defective or damaged or our faults in production and shipping. If you need to exchange it for the same item, send us an email at sale@petoutline.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

WHICH EVIDENCE SHOULD I SUBMIT FOR REPLACEMENT?
Submitting all pieces of evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.

Wrong product shipped
Please send some pictures as proof, which include:

• Picture of the wrong items you received
• Picture of the shipping label.

Size issue
Please send the picture as proof:

• Picture of the shipping label.
• Photo measure the size of the product with a ruler.
• The tag size
• Picture of the product you received

Broken/ Damaged items:

Please send some pictures as proof, which includes:

• Picture of the broken item
• Picture of the shipping label.

CANCELLATIONS
If you change your mind about your purchase, please sending us an email to sale@petoutline.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.

Once you place new orders, our system will automatically cancel old orders and refund 100%.